CANCELLATION POLICY |
Within 24 hours or less of departure: NON-REFUNDABLE
24 hours to 7 days prior to departure: 20% administration fee will be charged per booking
OVERNIGHT TOUR PACKAGES:
Within 7 days or less of departure: NON-REFUNDABLE
8 days to 14 days prior to departure: 50% of booking will be retained
15 days to 30 days prior to departure: 20% of booking will be retained
Within 45 days or less to departure: NON-REFUNDABLE
45 days or more prior to departure: 20% deposit will be retained.
We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us, customers will be entitled to a full refund without penalty.
CHILD AGE / INFANT POLICY | Infants are classified as 0-2 years and may travel free of charge on their parent’s lap. Please note that only one infant may travel per aircraft. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult.
PAYMENT CONDITIONS | To confirm your reservation, full payment must be made, unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card, bank deposit or cash. AMEX cards will attract a 2% surcharge.
MINIMUM NUMBERS | A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight packages rates are Twin Share, Single Supplement prices are available.
CHECK IN TIME | Passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time.
COMMENTARY | All scenic flights and tours include personalised commentary by the pilot / tour guide. All tours and safety briefings are conducted in English.
SEAT WEIGHT LIMIT | The maximum seat weight limit on the Robinson R44 helicopter is 136kg. Please check with our reservations which aircraft is running on the day of the tour.
GOVERNMENT CHARGES | Our prices are fully inclusive of all government, environmental and airport levies.
VALIDITY OF RATES | Prices quoted are subject to change and are in Australian dollars (AU$).
DISABLED PASSENGERS | Please advise the level of assistance required with a minimum of 48 hours prior to departure time. Staff are not permitted to lift any passengers.
PERSONAL ITEMS | All care is taken but no liability is accepted for damage to personal items.
CAMERAS – HELICOPTER FLIGHTS | Cameras and phones must have a lanyard / wrist strap. Tablets and iPads are not permitted to be used on board.
SEASONALITY | The start and end of each of the scheduled season may vary due to weather conditions.
LUGGAGE RESTRICTIONS | We prefer soft luggage only and a maximum of 8kg per person.
FUEL SURCHARGE | In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement and will be additionally advised at the time of booking confirmation.
GROUP ALLOTMENTS | Allotments will be released 14 days prior to the tour date if passenger details have not been supplied. Prepaid and on tour sales customer details must be supplied a minimum of 48 hours prior to the tour date. If not supplied, the seats will be released for sale.
FREE OF CHARGE POLICY (AS A GUIDE AND AT THE DISCRETION OF THE COMPANY) |
Tour Escorts and Guides can fly free of charge (FOC) if a spare seat is available and maximum payload threshold of the aircraft is not exceeded. Additional lunch / beverage costs may apply.
PAYMENT CONDITIONS | To confirm your reservation, full payment must be made at the time of booking, unless you have an existing account with us. All existing accounts are strictly 14 days.
EXTENDED SAFARI ITINERARIES: On a completed booking form a deposit of 20% is required within 7 days of booking unless the departure date is 60 days or less in advance, when a 50% deposit is required. Final payment of all outstanding amounts is required no later than 45 days prior to arrival. Failure to pay by the due date will result in the cancellation of booking and forfeit of any deposit.
PAYMENT TERMS | Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.
PAYMENT OPTIONS |
• Direct Debit
Booking Reference No.: XXXXXXX (7 digit number) Helicopter Film Services Pty Ltd, trading as HeliSpirit Commonwealth Bank
BSB 066-530 ACC 1036 8392
Only company cheques are accepted by HeliSpirit
• Credit Card
All payments made by credit card will attract a fee as follows; Mastercard/VISA – 1%, (AMEX not accepted)